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NL "The programme objectives and the competences of Improven's consultants matched perfectly. The work delivered was of a high level of quality and real connection to the operation was ensured."
Customer
Our client is a leading grid operator committed to creating a reliable electricity supply 24 hours a day, 365 days a year. As a grid operator in the Netherlands, it manages many kilometres of high-voltage cables and maintains important substations and connections. The client's main task, is to ensure that the lights stay on and that electricity is available anytime, anywhere at the push of a button, with high security of supply.
Part of the grid operator is an implementation department within the western part of the Netherlands. As part of the grid operator, this department is responsible for the continuity of electricity supply within the western part of the Netherlands. In practice, this means that the department is responsible for building and maintaining high-voltage substations and connections within this region. The work to be carried out for this purpose forms a complex work package of asset-related project and maintenance activities.
Issue
The energy transition is demanding more and more from grid operators and therefore also from the implementation department. Not only must more and more work be done, but this work must also be done more and more efficiently. This, combined with the considerable growth in the number of employees within the department, has created the need to:
- Gain greater insight into the asset-related work package;
- To better manage performance within the region;
- To become more predictable in execution.
To translate these needs into concrete results, a programme was launched in 2023.
Approach
Improven was asked to help create insight at the operational, tactical and strategic levels into the asset-related work package and ultimately create an integral planning in which all project and maintenance activities of the execution department are tested against multiple bottlenecks (grid availability, resources and material). To achieve integral planning, it was necessary to create a solid data foundation. It was therefore chosen to develop a data model in which the logical structures of attributes, entities and data flows were represented. Eventually, the data model was visualised in a BI tool, making it possible for users to gather their own insights.
Becoming more predictable, like data-driven working, requires more than just having access to data and dashboards. It was therefore also necessary to work on uniformity in working methods, the correct application of processes, clarity about roles and responsibilities, steering by results (output) and actively applying feedback loops and control loops (such as PDCA). Therefore, during the implementation of the data model, much attention was also paid to what the change means for employees on the shop floor, by giving personal attention and organising workshops for clarification.
Result
Thanks to Improven's structured approach, a solid data foundation was put in place within the implementation department, providing insight into the work package and the associated data quality.
In addition, the analyses of source data and processes have led to many valuable and necessary insights, which have helped to better manage performance. The first steps have been taken on the road to operational excellence.
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