FNV

As the largest trade union and merger organisation in the Netherlands, the FNV (Federatie Nederlandse Vakbeweging) wanted to unify, professionalise and integrate both its primary and support processes from the premise of 'operational excellence'. The aim was to be a more efficient, innovative, controlled and customer-oriented organisation.

Our approach

To realise the client's wish, IMPROVEN supported FNV with the deployment of a project leader and several consultants to carry out various project activities around the process optimisation of the P&O processes. This involved the following P&O chain processes being 'in scope':

  • Organisation & Formation (O&F)
  • Job posting
  • Recruitment & Selection
  • Recruitment (incl. onboarding)
  • Registration of externals (incl. onboarding)
  • Changes (employer changes)
  • Declarations
  • Out of service (including offboarding)

 First, we determined the design principles/principles for the P&O chain processes based on operational excellence, as a starting point for further process and system design. Secondly, we contributed to improving and setting up efficient, innovative and future-proof P&O chain processes (In-, Through- and Outflow) as a basis for subsequent system design. Next, performance and process management were optimised by introducing a self-service concept (ESS/MSS: Employee Self-Services/Management Self-Services). Finally, the realisation of a 'control framework' laid the basis for proper risk management and the staffing framework/management in the form of policy principles and design criteria for staffing, occupancy and budget management and related information provision was developed and implemented.

Result

IMPROVEN contributed to the FNV's client wish to realise future-proof P&O chain processes that are as much as possible in line with the standardised, streamlined and automated HR processes based on a self-service concept (ESS/MSS) without losing sight of client-specific elements. In this way, a foundation was laid to enable FNV employees and managers to arrange many HR matters themselves at any time via a self-service portal. With this approach, IMPROVEN contributed to three key client objectives:

  • Established efficient, innovative and future-proof P&O chain processes based on 'operational excellence' as a basis for subsequent system selection and process and system design;
  • Established 'control framework' as a basis for proper risk management of the P&O chain processes; and
  • Established formation framework/management in the form of policy principles and setup criteria for formation, occupancy and budget management as a basis for subsequent system setup.