{"id":6166,"date":"2023-07-09T20:21:11","date_gmt":"2023-07-09T18:21:11","guid":{"rendered":"https:\/\/www.improven.nl\/?page_id=6166"},"modified":"2023-07-09T20:21:13","modified_gmt":"2023-07-09T18:21:13","slug":"operationele-definitie","status":"publish","type":"page","link":"https:\/\/www.improven.nl\/nl\/operationele-definitie\/","title":{"rendered":"OPERATIONELE DEFINITIE"},"content":{"rendered":"<div class=\"row\"  id=\"row-1145324465\">\n\n\t<div id=\"col-855190509\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1927737367\" class=\"text\">\n\t\t\n<h2><a name=\"_TOC_250011\"><\/a>OPERATIONELE DEFINITIE<\/h2>\n\t\t\n<style>\n#text-1927737367 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/Afbeelding1.png\" alt=\"\" width=\"13\" height=\"16\" \/><strong><span style=\"color: #023b7e;\"> Omschrijving<\/span><\/strong><\/p>\n<p>Een CTQ Flowdown vertaalt de klantwens naar meetbare eenheden.\u00a0Operationele definities zorgen ervoor dat we een precieze definitie kunnen geven aan deze eenheden en hierdoor de juiste gegevens kunnen verzamelen.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/Afbeelding2.png\" alt=\"\" width=\"15\" height=\"15\" \/> <span style=\"color: #023b7e;\"><strong>Wanneer<\/strong><\/span><\/p>\n<p>In de fase Meten bij de dagelijkse sturing.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/Afbeelding3.png\" alt=\"\" width=\"18\" height=\"18\" \/> <strong><span style=\"color: #023b7e;\">Doelen<\/span><\/strong><\/p>\n<p>Een operationele definitie zorgt voor een eenduidig begrip van de CTQ in het projectteam en bij de medewerkers van het proces en is de basis voor het verzamelen van data.<\/p>\n<div class=\"row\"  id=\"row-1868140006\">\n\n\t<div id=\"col-248737627\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p><img loading=\"lazy\" decoding=\"async\" style=\"color: #555555;\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/Afbeelding5.png\" alt=\"\" width=\"20\" height=\"10\" \/><span style=\"color: #555555;\">\u00a0<\/span><strong style=\"color: #555555;\"><span style=\"color: #023b7e;\">Voorbeelden<\/span><\/strong><\/p>\n<p>Voorbeeld van een operationele definitie van een CTQ van verzekeringsclaims.<\/p>\n\t<div class=\"img has-hover afgerond x md-x lg-x y md-y lg-y\" id=\"image_991391203\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"943\" height=\"532\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/operationeel1.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/operationeel1.png 943w, https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/operationeel1-400x226.png 400w, https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/operationeel1-768x433.png 768w, https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/operationeel1-18x10.png 18w\" sizes=\"auto, (max-width: 943px) 100vw, 943px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_991391203 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_967183920\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1015\" height=\"491\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/operationeel2.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/operationeel2.png 1015w, https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/operationeel2-400x193.png 400w, https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/operationeel2-768x372.png 768w, https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/operationeel2-18x9.png 18w\" sizes=\"auto, (max-width: 1015px) 100vw, 1015px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_967183920 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<p><em><span style=\"color: #023b7e;\"><strong>Figuur: Voorbeeld operationele definitie CTQ<\/strong><\/span><\/em><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1656287991\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/Afbeelding4.png\" alt=\"\" width=\"14\" height=\"17\" \/>\u00a0<strong><span style=\"color: #023b7e;\">Stappen<\/span><\/strong><\/p>\n<p>We maken een operationele definitie van een CTQ door te bepalen:<\/p>\n<ol>\n<li>wat de definitie van de CTQ is;<\/li>\n<li>wat de eenheid is waaraan we de CTQ meten (per dossier of per product);<\/li>\n<li>waarin we de CTQ gaan meten (de meeteenheid, bijvoorbeeld centimeters of minuten);<\/li>\n<li>welke eisen we aan de CTQ stellen.<\/li>\n<\/ol>\n<p><span style=\"color: #023b7e;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/Afbeelding6.png\" alt=\"\" width=\"12\" height=\"17\" \/><strong> Tips:<\/strong><\/span><\/p>\n<ul>\n<li>Zorg dat de operationele definitie honderd procent juist is.<\/li>\n<li>Betrek het projectteam bij het bepalen van je operationele definitie.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\n\t<section class=\"section dark\" id=\"section_1191209948\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\r\n\r\n<div class=\"row align-middle\"  id=\"row-1099847004\">\r\n\r\n\n\t<div id=\"col-82970227\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\r\n\t<div class=\"img has-hover afgerond x md-x lg-x y md-y lg-y\" id=\"image_398352667\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416.jpg 400w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416-150x150.jpg 150w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416-300x300.jpg 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_398352667 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\n\t<div id=\"col-898304795\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n<h2>Voor meer vragen over dit onderwerp<\/h2>\r\n<a href=\"tel:+31620490982\" class=\"button white is-outline\" style=\"border-radius:99px;\">\n\t<i class=\"icon-phone\" aria-hidden=\"true\"><\/i>\t<span>+31 6 20 49 09 82<\/span>\n\t<\/a>\n\r\n\r\n<a href=\"mailto:andre.van.hofwegen@improven.nl\" class=\"button white is-outline\" style=\"border-radius:99px;\">\n\t<i class=\"icon-envelop\" aria-hidden=\"true\"><\/i>\t<span>Andre van Hofwegen<\/span>\n\t<\/a>\n\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\r\n<\/div>\r\n\r\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1191209948 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: #163152;\n}\n<\/style>\n\t<\/section>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-6166","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>OPERATIONELE DEFINITIE - Improven<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.improven.nl\/nl\/operationele-definitie\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OPERATIONELE DEFINITIE\" 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