{"id":6142,"date":"2023-07-09T17:44:23","date_gmt":"2023-07-09T15:44:23","guid":{"rendered":"https:\/\/www.improven.nl\/?page_id=6142"},"modified":"2024-02-02T14:16:16","modified_gmt":"2024-02-02T13:16:16","slug":"ctq-en-ctq-flowdown","status":"publish","type":"page","link":"https:\/\/www.improven.nl\/nl\/ctq-en-ctq-flowdown\/","title":{"rendered":"CTQ EN CTQ FLOWDOWN"},"content":{"rendered":"<div class=\"row\"  id=\"row-2095488112\">\n\n\t<div id=\"col-1076986973\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2698815414\" class=\"text\">\n\t\t\n<h2 style=\"margin-left: 42.35pt;\"><strong><a name=\"_TOC_250022\"><\/a><span style=\"color: #034c9c;\">CTQ EN CTQ <\/span><span style=\"color: #034c9c; letter-spacing: -.1pt;\">FLOWDOWN<\/span><\/strong><\/h2>\n\t\t\n<style>\n#text-2698815414 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/Afbeelding1.png\" alt=\"\" width=\"13\" height=\"16\" \/><strong><span style=\"color: #023b7e;\"> Omschrijving<\/span><\/strong><\/p>\n<p>Een CTQ (Critical to Quality) is een meetbaar kwaliteitscriterium van een proces. Met behulp van een CTQ Flowdown vertaal je de klantwens en de projectdoelstelling naar meetbare criteria.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/Afbeelding2.png\" alt=\"\" width=\"15\" height=\"15\" \/> <span style=\"color: #023b7e;\"><strong>Wanneer<\/strong><\/span><\/p>\n<p>In de fase Meten en bij de dagelijkse sturing.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/Afbeelding3.png\" alt=\"\" width=\"18\" height=\"18\" \/> <strong><span style=\"color: #023b7e;\">Doelen<\/span><\/strong><\/p>\n<p>Een CTQ geeft richting aan een project en maakt een projectdoelstelling meetbaar. Door een CTQ Flowdown wordt het verband tussen strategische doelen, project- doelstelling en meetbare procesprestaties (CTQ\u2019s) helder.<\/p>\n<p>Een projectdoelstelling kan worden verdeeld in een of meerdere CTQ\u2019s.<\/p>\n<div class=\"row\"  id=\"row-698386020\">\n\n\t<div id=\"col-797955941\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/Afbeelding4.png\" alt=\"\" width=\"14\" height=\"17\" \/>\u00a0Stappen<\/p>\n<p>Klanten hebben allerlei eisen en wensen (zie ook de techniek \u2013 Voice of the Customer). Deze liggen vaak op het gebied van snelheid, kwaliteit, kosten of service.<\/p>\n<p>Om gericht te verbeteren, vertaal je de klantwens vervolgens naar een project- doelstelling en een meetbare procesprestatie (CTQ). Hiervoor kun je een CTQ Flowdown gebruiken.<\/p>\n<p>De CTQ\u2019s worden vervolgens vertaald naar concrete metingen (zie de techniek \u2013 operationele definitie).<\/p>\n<p>Met een CTQ Flowdown maak je het volgende inzichtelijk:<\/p>\n<ol>\n<li>Wie is de klant van het proces? KLANT externe klant\/afdeling Finance<\/li>\n<li>Wat eist de klant? CTS kwaliteit\/snelheid<\/li>\n<li>Wat willen we bereiken? DOEL betrouwbare order\/tijdige invoer<\/li>\n<li>Welke meetbare prestaties wordt verbeterd? CTQ # foute orders\/doorlooptijd orders<\/li>\n<\/ol>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2033639619\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p><img loading=\"lazy\" decoding=\"async\" style=\"color: #555555;\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/Afbeelding5.png\" alt=\"\" width=\"20\" height=\"10\" \/><span style=\"color: #555555;\">\u00a0<\/span><strong style=\"color: #555555;\"><span style=\"color: #023b7e;\">Voorbeelden<\/span><\/strong><\/p>\n<p>In het volgende schema is een voorbeeld gegeven van een CTQ Flowdown rondom het verbeteren van het orderregistratieproces:<\/p>\n\t<div class=\"img has-hover afgerond x md-x lg-x y md-y lg-y\" id=\"image_1017100074\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"547\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/CTQ1-1024x549.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/CTQ1-1024x549.png 1024w, https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/CTQ1-400x214.png 400w, https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/CTQ1-768x412.png 768w, https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/CTQ1-18x10.png 18w, https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/CTQ1.png 1065w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1017100074 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<p><span style=\"color: #023b7e;\"><em><strong>Figuur: Een CTQ Flowdown van een proces bij een verzekeraar<\/strong><\/em><\/span><\/p>\n<p><strong style=\"color: #555555;\"><span style=\"color: #023b7e;\">Template CTQ Flowdown (klik &lt;<a href=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2024\/02\/CTQ-en-CTQ-Flowdown.pdf\" target=\"_blank\" rel=\"noopener\">hier<\/a>&gt; om deze te downloaden)<\/span><\/strong><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<p><span style=\"color: #023b7e;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2023\/07\/Afbeelding6.png\" alt=\"\" width=\"12\" height=\"17\" \/><strong> Tips:<\/strong><\/span><\/p>\n<ul>\n<li>Betrek het (project) team bij het opstellen\/defini\u00ebren van een CTQ Flowdown.<\/li>\n<li>Kijk in het geval van meerdere CTQ&#8217;s of je ze een voor een kunt oppakken.<\/li>\n<\/ul>\n\n\t<section class=\"section dark\" id=\"section_1031653320\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\r\n\r\n<div class=\"row align-middle\"  id=\"row-856740602\">\r\n\r\n\n\t<div id=\"col-1880268661\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\r\n\t<div class=\"img has-hover afgerond x md-x lg-x y md-y lg-y\" id=\"image_1234168202\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416.jpg 400w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416-150x150.jpg 150w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416-300x300.jpg 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1234168202 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\n\t<div id=\"col-1782130521\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n<h2>Voor meer vragen over dit onderwerp<\/h2>\r\n<a href=\"tel:+31620490982\" class=\"button white is-outline\" style=\"border-radius:99px;\">\n\t<i class=\"icon-phone\" aria-hidden=\"true\"><\/i>\t<span>+31 6 20 49 09 82<\/span>\n\t<\/a>\n\r\n\r\n<a href=\"mailto:andre.van.hofwegen@improven.nl\" class=\"button white is-outline\" style=\"border-radius:99px;\">\n\t<i class=\"icon-envelop\" aria-hidden=\"true\"><\/i>\t<span>Andre van Hofwegen<\/span>\n\t<\/a>\n\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\r\n<\/div>\r\n\r\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1031653320 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: #163152;\n}\n<\/style>\n\t<\/section>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-6142","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CTQ EN CTQ FLOWDOWN - Improven<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.improven.nl\/nl\/ctq-en-ctq-flowdown\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CTQ EN CTQ FLOWDOWN\" \/>\n<meta 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