{"id":13525,"date":"2026-03-02T14:35:50","date_gmt":"2026-03-02T13:35:50","guid":{"rendered":"https:\/\/www.improven.nl\/?page_id=13525"},"modified":"2026-04-10T11:19:13","modified_gmt":"2026-04-10T09:19:13","slug":"business-process-management","status":"publish","type":"page","link":"https:\/\/www.improven.nl\/nl\/business-process-management\/","title":{"rendered":"Business Process Management"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-88651977\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"680\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2025\/07\/20250519-Improven-1898-1024x683.jpg\" class=\"bg attachment-large size-large\" alt=\"\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-88651977 {\n  padding-top: 242px;\n  background-color: rgb(255, 255, 255);\n}\n#banner-88651977 .overlay {\n  background-color: rgba(190, 190, 190, 0.2);\n}\n#banner-88651977 .banner-bg img {\n  object-position: 34% 15%;\n}\n<\/style>\n  <\/div>\n\n\n\n\t<section class=\"section\" id=\"section_1104781926\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-large align-middle geenpadding\"  id=\"row-1005319109\">\n\n\t<div id=\"col-1090551325\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<h2>Waarom wij procesmanagement zo belangrijk vinden<\/h2>\n<p>Procesmanagement vormt de basis van een goed functionerende organisatie. Het zorgt ervoor dat strategische ambities worden vertaald naar de dagelijkse praktijk en dat werkzaamheden op een consistente, voorspelbare en effici\u00ebnte manier worden uitgevoerd. Door processen expliciet te maken en bewust te sturen op samenhang en kwaliteit, cre\u00ebren we grip op prestaties, leggen we een fundament voor continue verbetering en blijft de organisatie wendbaar in een veranderende omgeving.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1020109235\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_219651242\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"856\" height=\"817\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2025\/04\/ImprovenLogo2021_TOP-3.png\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2025\/04\/ImprovenLogo2021_TOP-3.png 856w, https:\/\/www.improven.nl\/wp-content\/uploads\/2025\/04\/ImprovenLogo2021_TOP-3-400x382.png 400w, https:\/\/www.improven.nl\/wp-content\/uploads\/2025\/04\/ImprovenLogo2021_TOP-3-768x733.png 768w, https:\/\/www.improven.nl\/wp-content\/uploads\/2025\/04\/ImprovenLogo2021_TOP-3-13x12.png 13w\" sizes=\"auto, (max-width: 856px) 100vw, 856px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_219651242 {\n  width: 70%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:3000px;background-color:rgb(0, 150, 64);\"><\/div>\n<div class=\"row\"  id=\"row-241768416\">\n\n\t<div id=\"col-1925848561\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><strong>Goede processen leiden tot goede resultaten<\/strong><\/h3>\n<p>Onderzoek binnen vakgebieden als Business Process Management, Lean en Operations Management laat zien dat organisaties met volwassen procesmanagement beter presteren op het gebied van kwaliteit, kostenbeheersing, doorlooptijd en klanttevredenheid. Daarnaast blijken deze organisaties beter in staat om te leren, te verbeteren en strategische veranderingen daadwerkelijk te realiseren. Succes is daarmee geen toeval, maar het resultaat van bewust ingerichte en goed beheerde processen.<\/p>\n<h3><strong>De 5 fasen van volwassenheid in procesmanagement<\/strong><\/h3>\n<p>Organisaties ontwikkelen zich stap voor stap in hun manier van werken met processen. Deze ontwikkeling beschrijven wij in vijf fasen van volwassenheid:<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_584190932\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2026\/04\/timeline.svg\" class=\"attachment-original size-original\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_584190932 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<h4><strong>Fase 1 Ad hoc\u00a0<\/strong><\/h4>\n<p>Processen bestaan informeel, maar worden nauwelijks expliciet benoemd. Afdelingen werken los van elkaar en verbeteringen vinden ad-hoc plaats.\u00a0<\/p>\n<h4>\u00a0Fase 2 Procesbewust\u00a0<\/h4>\n<p>Processen worden herkend, benoemd en in kaart gebracht. De samenwerking tussen afdelingen is nog beperkt en sturing op processen ontbreekt. De eerste losse initiatieven voor procesverbetering ontstaan.\u00a0<\/p>\n<h4>\u00a0Fase 3 Procesori\u00ebntatie\u00a0<\/h4>\n<p>Processen worden gemeten, gemonitord en actief gemanaged. Proceseigenaren zijn benoemd en handelen over afdelingen heen.\u00a0KPI\u2019s\u00a0geven inzicht in prestaties en verbeterkansen.\u00a0<\/p>\n<h4>Fase 4\u00a0Procesgedreven<\/h4>\n<p>Processen vormen het hart van de organisatie. Continue optimalisatie en klantwaarde staan centraal, en procesdenken is verankerd in de cultuur, van management tot uitvoering.<\/p>\n<h4>Fase 5\u00a0Strategiegedreven\u00a0procesorganisatie<\/h4>\n<p>De organisatie zet procesmanagement doelgericht in om haar strategische ambities waar te maken. Processen vormen de ruggengraat van de uitvoering en zorgen voor innovatie, wendbaarheid en lerend vermogen: zij vertalen strategie naar dagelijks handelen. Procesmatig werken is diep verankerd in de organisatiecultuur, van management tot uitvoering. Daarbij kijkt de organisatie nadrukkelijk over de eigen grenzen heen naar ketenpartners, klanten en leveranciers.<\/p>\n<h3><strong>Waarom wij strategiegedreven procesmanagement zo belangrijk vinden<\/strong><\/h3>\n<p>Strategie bepaalt hoe een organisatie haar doelstellingen wil bereiken. De gekozen manier van werken geeft richting \u00e9n kleur aan het procesmanagement. Of een organisatie bijvoorbeeld inzet op innovatie, continu verbeteren of wendbaarheid, bepaalt de kaders waarbinnen procesmanagement wordt ingericht en verbeterd.<\/p>\n<p>Procesmanagement ondersteunt daarmee het realiseren van de strategie, maar kent geen uniforme inrichting voor iedere organisatie. Er is wel een gemeenschappelijke basis voor goed procesmanagement, maar de echte kracht zit in de keuzes die worden gemaakt: waar leg je de nadruk en wat laat je bewust achterwege? Juist door focus aan te brengen en niet alles te willen regelen, wordt procesmanagement effectiever. De strategie bepaalt zo welke accenten binnen het procesmanagement worden gelegd.<\/p>\n<h3><strong>Zet de volgende stap<\/strong><\/h3>\n<p>Met behulp van het BPM-volwassenheidsmodel brengen wij in kaart waar uw organisatie zich bevindt, hoe uw processen zijn ingericht en welke ontwikkelstappen nodig zijn om uw strategische ambities te realiseren. Zo passen wij het model concreet toe op uw processen en maken we samen de volgende stap in procesvolwassenheid.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1104781926 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(193, 193, 193);\n}\n#section_1104781926 .section-bg-overlay {\n  background-color: rgba(255, 255, 255, 0.85);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-13525","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Business Process Management - Improven<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.improven.nl\/nl\/business-process-management\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Business Process Management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.improven.nl\/nl\/business-process-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Improven\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100063733158708\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-10T09:19:13+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.improven.nl\\\/business-process-management\\\/\",\"url\":\"https:\\\/\\\/www.improven.nl\\\/business-process-management\\\/\",\"name\":\"Business Process Management - 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