{"id":103,"date":"2021-07-15T14:40:33","date_gmt":"2021-07-15T12:40:33","guid":{"rendered":"https:\/\/www.improven.nl\/?page_id=103"},"modified":"2022-01-27T18:16:11","modified_gmt":"2022-01-27T17:16:11","slug":"in-control","status":"publish","type":"page","link":"https:\/\/www.improven.nl\/nl\/dienstverlening\/processen\/in-control\/","title":{"rendered":"In Control"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_14898669\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1170\" height=\"765\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/michel2.jpg\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-709771493\">\n\n\t<div id=\"col-2080847476\" class=\"col medium-8 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h1><span style=\"font-size: 200%;\">In Control<\/span><\/h1>\n<p>\u00a0<\/p>\n\t<div id=\"gap-860618586\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-860618586 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/www.improven.nl\/onze-klanten\/klantcases\/\" class=\"button primary is-outline\" style=\"border-radius:4px;\">\n\t\t<span>Klantcases<\/span>\n\t<\/a>\n\n<a href=\"https:\/\/www.improven.nl\/onze-klanten\/\" class=\"button primary is-outline\" style=\"border-radius:4px;\">\n\t\t<span>Klanten<\/span>\n\t<\/a>\n\n<a href=\"https:\/\/www.improven.nl\/dienstverlening\/\" class=\"button primary is-outline\" style=\"border-radius:4px;\">\n\t\t<span>Diensten<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2080847476 > .col-inner {\n  padding: 20px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_14898669 {\n  padding-top: 80px;\n  padding-bottom: 80px;\n  background-color: rgb(244, 244, 244);\n}\n#section_14898669 .section-bg-overlay {\n  background-color: rgba(236, 236, 236, 0.645);\n}\n#section_14898669 .section-bg img {\n  object-position: 0% 25%;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_2125660199\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-middle\"  id=\"row-1193468471\">\n\n\t<div id=\"col-1332068172\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover afgerond x md-x lg-x y md-y lg-y\" id=\"image_1584102630\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"680\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_010_6454-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_010_6454-1024x683.jpg 1024w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_010_6454-300x200.jpg 300w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_010_6454-768x512.jpg 768w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_010_6454-1536x1024.jpg 1536w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_010_6454.jpg 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1584102630 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1656328915\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Vandaag de dag voldoet het kwaliteitshandboek of \u201cordner standaardprocessen\u201d niet meer. In een veranderende wereld, is de nieuwe standaard: aantoonbaar, beheerst, controleerbaar (ABC).<\/p>\n<p>Deze staat, is vanuit de theorie terug te brengen tot een aantal herkenbare eigenschappen. Centrale begrippen hierin zijn het ABC toepassen op (BPM) processen via een generieke werkwijze. Daarmee zet je een eigen, authentieke basis of best practice neer, om het huis op orde te krijgen. Dit vereist zowel discipline als standaardisatie: volharden in afspraken en deze consequent uitvoeren. Eigenaarschap is essentieel: wie voelt zich de trekker en doet dit zoals bedoeld? Het begrip hygienefactor is hier op zijn plaats: je onderscheid je er niet mee, maar een buitenstaander verwacht dat ze gewoonweg altijd aanwezig en goed geregeld zijn. Dat vereist discipline: handhaaf je proces, bevorder de afgesproken werkwijze. Als de basis er is, dan brengt dit een \u2018neutraal gevoel of beleving\u2019. Is het er echter niet, dan leidt dit tot klant- en\/of medewerker ontevredenheid. Dit typeren wij als \u201cdo fit\u201d: zorg voor de stabiele basis en houd deze vast.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-middle\"  id=\"row-1248824739\">\n\n\t<div id=\"col-66267764\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>In control, oftewel beheersen, vereist tegenwoordig volwassenheid in dienstverlening: zodanig reproduceerbaar, gedocumenteerd en stabiel zodat resultaten voorspelbaar zijn. Dit ABC is iets waar veel problemen mee wordt ervaren. Vaak is deze basis verlaten voor een doorgeschoten focus op kosten en productie. Dat hoeft niet; processen kan je organiseren, gedrag veranderen en systemen aanpassen. Een gedegen basis, aantoonbaar op orde hebben, is een kwestie van keuze, focus en aandacht. Naast een bewezen set aan instrumenten (BPM tools) die je daarvoor inzet.<\/p>\n<p>Improven kan hierbij op verschillende manieren helpen om in control te worden, zijn en blijven.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1603627804\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover afgerond x md-x lg-x y md-y lg-y\" id=\"image_420608639\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"680\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_021_6616-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_021_6616-1024x683.jpg 1024w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_021_6616-300x200.jpg 300w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_021_6616-768x512.jpg 768w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_021_6616-1536x1024.jpg 1536w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_021_6616.jpg 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_420608639 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2125660199 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_1100879645\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\r\n\r\n<div class=\"row align-middle\"  id=\"row-1279258808\">\r\n\r\n\n\t<div id=\"col-912759776\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\r\n\t<div class=\"img has-hover afgerond x md-x lg-x y md-y lg-y\" id=\"image_1810385740\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416.jpg 400w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416-150x150.jpg 150w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416-300x300.jpg 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1810385740 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\n\t<div id=\"col-157334632\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n<h2>Voor meer vragen over dit onderwerp<\/h2>\r\n<a href=\"tel:+31620490982\" class=\"button white is-outline\" style=\"border-radius:99px;\">\n\t<i class=\"icon-phone\" aria-hidden=\"true\"><\/i>\t<span>+31 6 20 49 09 82<\/span>\n\t<\/a>\n\r\n\r\n<a href=\"mailto:andre.van.hofwegen@improven.nl\" class=\"button white is-outline\" style=\"border-radius:99px;\">\n\t<i class=\"icon-envelop\" aria-hidden=\"true\"><\/i>\t<span>Andre van Hofwegen<\/span>\n\t<\/a>\n\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\r\n<\/div>\r\n\r\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1100879645 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: #163152;\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"gap-193577152\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-193577152 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":59,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-103","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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