{"id":103,"date":"2021-07-15T14:40:33","date_gmt":"2021-07-15T12:40:33","guid":{"rendered":"https:\/\/www.improven.nl\/?page_id=103"},"modified":"2022-01-27T18:16:11","modified_gmt":"2022-01-27T17:16:11","slug":"in-control","status":"publish","type":"page","link":"https:\/\/www.improven.nl\/en\/dienstverlening\/processen\/in-control\/","title":{"rendered":"In Control"},"content":{"rendered":"<section class=\"section\" id=\"section_425186820\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1170\" height=\"765\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/michel2.jpg\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-309422798\">\n\n\t<div id=\"col-443538535\" class=\"col medium-8 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h1><span style=\"font-size: 200%;\">In Control<\/span><\/h1>\n<p>\u00a0<\/p>\n\t<div id=\"gap-1327127761\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1327127761 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/www.improven.nl\/en\/our-customers\/customer-cases\/\" class=\"button primary is-outline\" style=\"border-radius:4px;\">\n\t\t<span>Customer cases<\/span>\n\t<\/a>\n\n<a href=\"https:\/\/www.improven.nl\/en\/our-customers\/\" class=\"button primary is-outline\" style=\"border-radius:4px;\">\n\t\t<span>Customers<\/span>\n\t<\/a>\n\n<a href=\"https:\/\/www.improven.nl\/en\/service\/\" class=\"button primary is-outline\" style=\"border-radius:4px;\">\n\t\t<span>Services<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-443538535 > .col-inner {\n  padding: 20px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_425186820 {\n  padding-top: 80px;\n  padding-bottom: 80px;\n  background-color: rgb(244, 244, 244);\n}\n#section_425186820 .section-bg-overlay {\n  background-color: rgba(236, 236, 236, 0.645);\n}\n#section_425186820 .section-bg img {\n  object-position: 0% 25%;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1070301804\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-middle\"  id=\"row-350631749\">\n\n\t<div id=\"col-1143481815\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover afgerond x md-x lg-x y md-y lg-y\" id=\"image_393456652\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"680\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_010_6454-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_010_6454-1024x683.jpg 1024w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_010_6454-300x200.jpg 300w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_010_6454-768x512.jpg 768w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_010_6454-1536x1024.jpg 1536w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_010_6454.jpg 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_393456652 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-953631085\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Today, the quality manual or \"binder of standard processes\" no longer suffices. In a changing world, the new standard is: demonstrable, controlled, verifiable (ABC).<\/p>\n<p>This state, from theory, can be reduced to a number of recognisable characteristics. Central concepts here are applying the ABC to (BPM) processes via a generic working method. With this, you establish your own, authentic basis or best practice to get the house in order. This requires both discipline and standardisation: sticking to agreements and implementing them consistently. Ownership is essential: who feels like the trigger and does it as intended? The term hygiene factor is appropriate here: you don't distinguish yourself with it, but an outsider expects that they are simply always present and well arranged. That requires discipline: maintain your process, promote the agreed way of working. If the basics are there, this brings a 'neutral feeling or perception'. However, if it is not there, this leads to customer and\/or employee dissatisfaction. We characterise this as \"do fit\": provide the stable basis and maintain it.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-middle\"  id=\"row-1343919318\">\n\n\t<div id=\"col-1883950656\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>In control, or mastery, today requires maturity in service delivery: such that it is reproducible, documented and stable so that results are predictable. This ABC is something with which many problems are experienced. Often, this basis is abandoned for an overshot focus on costs and production. You don't have to; you can organise processes, change behaviour and adapt systems. Having a solid foundation, demonstrably in order, is a matter of choice, focus and attention. In addition to a proven set of instruments (BPM tools) that you deploy for that purpose.<\/p>\n<p>Improven can help with this in several ways to become, be and stay in control.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-310298055\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover afgerond x md-x lg-x y md-y lg-y\" id=\"image_121938594\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"680\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_021_6616-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_021_6616-1024x683.jpg 1024w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_021_6616-300x200.jpg 300w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_021_6616-768x512.jpg 768w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_021_6616-1536x1024.jpg 1536w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/09\/20210916_Improven_021_6616.jpg 2048w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_121938594 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1070301804 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_505858022\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\r\n\r\n<div class=\"row align-middle\"  id=\"row-1231772775\">\r\n\r\n\n\t<div id=\"col-1057504256\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\r\n\t<div class=\"img has-hover afgerond x md-x lg-x y md-y lg-y\" id=\"image_9266319\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416.jpg 400w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416-150x150.jpg 150w, https:\/\/www.improven.nl\/wp-content\/uploads\/2021\/12\/banner_andrevanhofwegen-5416-300x300.jpg 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_9266319 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\n\t<div id=\"col-2128166543\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n<h2>For more questions on this topic<\/h2>\r\n<a href=\"tel:+31620490982\" class=\"button white is-outline\" style=\"border-radius:99px;\">\n\t<i class=\"icon-phone\" aria-hidden=\"true\"><\/i>\t<span>+31 6 20 49 09 82<\/span>\n\t<\/a>\n\r\n\r\n<a href=\"mailto:andre.van.hofwegen@improven.nl\" class=\"button white is-outline\" style=\"border-radius:99px;\">\n\t<i class=\"icon-envelop\" aria-hidden=\"true\"><\/i>\t<span>Andre van Hofwegen<\/span>\n\t<\/a>\n\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\r\n<\/div>\r\n\r\n\t\t<\/div>\n\n\t\t\n<style>\n#section_505858022 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: #163152;\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"gap-1700826372\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1700826372 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":59,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-103","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - 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